Contact Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we missed a casino worth covering? This page explains the best way to reach Canadian Casinos and what to expect once you do.

What we can help with

Canadian Casinos is an independent research and comparison site covering online casinos available to players across Canada. We're not a casino ourselves, and we can't process deposits, withdrawals, account verifications or bonus claims on behalf of any operator. If your query relates to one of those, it needs to go directly to the casino's own support team — they're the only ones with access to your account.

Where we can genuinely help is with things like:

• Questions about how we researched and rated the casinos listed on the site
• Corrections — if a bonus offer, wagering term or licensing detail on our pages looks out of date
• Suggestions for Canadian-facing casinos we haven't yet reviewed
• Feedback on the site itself, including anything that's unclear or hard to find
• General media or partnership enquiries related to the content we publish

Before you get in touch

A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:

• Curious how we compare and score operators? That's covered in full on our About Us page, including the criteria we weigh and how commission fits into (and doesn't influence) our rankings.
• Concerned about safe play, deposit limits or self-exclusion tools? Our Responsible Gambling page covers the support options available to Canadian players.
• Want to know how we handle data, cookies or the legal terms of using this site? Those are set out in our Terms and Conditions.

If your question is about account-specific issues — a delayed withdrawal, a bonus that didn't apply correctly, or a locked login — those sit entirely with the casino operator in question. Every brand we list carries its own customer support channel, usually live chat or email, and it's the fastest route to a resolution since only they can see your account details.

A note on independence

Canadian Casinos may earn a commission when readers sign up with an operator through links on this site. That relationship never decides how a casino is rated or where it sits in our comparisons — no brand pays for a better position, and we say so plainly wherever it's relevant. If you're contacting us to ask how a particular ranking was reached, we're happy to explain our reasoning.

What happens after you reach out

We read every message that comes in. Straightforward corrections — an expired bonus, an outdated wagering figure, a broken link — tend to get actioned quickest since they just need verifying against the operator's current terms. Broader questions, like requests to review a new casino, take longer, since it goes through the same research process as everything already published on the site. We don't promise a fixed reply window, and we won't chase you for details we don't need, but genuine feedback does get read and, where it improves the accuracy of a page, acted on.

Keep expectations realistic

A couple of honest points worth setting out plainly:

• We can't intervene in disputes between a player and a casino — that has to go through the operator's own support and, if unresolved, whatever licensing body oversees them.
• We can't offer personal financial or gambling advice tailored to your situation.
• We won't share, sell or add your details to any marketing list just because you've sent us a message.

If you're weighing up where to play next rather than getting in touch about the site itself, our reviews and comparison tables of Canadian online casinos are the better starting point — this page is really for everything else.